Shipping time is from when the item leaves the store to when it arrives at your door 3-10 busniess days. All gifts purchased from Hamada's Egyptian Bazaar may be returned either to the store or by mail within 14 days of receiving. Damages occur during shipping must be reported within 3 days If you are not 100% satisfied with your purchase, simply return it within 7 days for a refund of the item price or an exchange for another item. If an item is defective or if the order was filled incorrectly, we will send you a prepaid return label.